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Thought I would take a couple minutes to document my experience with PostcardMania’s products and services, and let you decide if this is the right place for your marketing needs.

First we’ll start with the pros:

• Excellent postcard and web design (even though most of it is done by sources outside the company)

• Excellent direct mail services

Now, let’s get to the cons:

• Not very honest sales team (We had 2 of them, and they seem to clone them into what to say to customers)

• Get everything in writing (email) from sales team

• Include penalties for missing deadlines, as they do not delivery as suggested

• Always, always use a credit card (not debit card) as their “refund” process is non-existent. This way you can dispute the erroneous claims made by their sales team to drawn you in initially

• They do make money on postage from the US Postal Service collected on your behalf, so use this as part of your negotiation on your deal or get own indicia

• Excessive billing practices (eg. billing for 2 hours of design when it actually takes about 15 minutes)

• Get you own web hosting, as they resell services and are not staffed 24/7 should you have a problem after hours

• Other than postcards, they are resellers for most other services so support is not that great after the sale as they have to mostly coordinate with their 3rd party for a resolution

In summary, my recommendation would be to not have PostcardMania do any of your web solutions at this moment until they are staffed up in house to support these services.

Monetary Loss: $2000.

Location: Frederick, Maryland

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Raider Dxy

I am the Public Relations Director at PostcardMania and I am quite shocked to hear this. We would really love to get all of the information from you so that we can understand it and make it better. Can you please contact Marcus (VP of Quality Control)? His email is marcus@***.com or you can call 800-628-****. He's expecting your call :)

Thank you!

Amanda

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reply icon Replying to comment of Raider Dxy

Our company went through worse than this and never ever got any help. My gosh you would think after the 5 emails a day and taking them weeks to get them out and started at $349 and ended up$2800 we where told tough luck and got nothing but complaints about their so called targeted singles list. Go to the BBB and the consumer affairs as I am going to!!!

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